Terms & Conditions

Last updated: January 2026

Welcome to HASNIVA. These Store Policies and Terms & Conditions govern your use of our website and the purchase of our products. By accessing this website or placing an order, you agree to the policies outlined below.

1. Company Information

This website is owned and operated by HASNIVA (“Company”, “we”, “us”, “our”). We sell products online to customers worldwide, including the United States, the European Union, and other international markets.

2. Acceptance of Terms

You have read, understood, and agreed to these Terms & Policies.
These Terms form a legally binding agreement.
You also agree to our Privacy, Refund, Shipping, and Personalization policies.

3. Eligibility

You must be at least 18 years old (or legal age in your jurisdiction).
Minors may use the site only under parental or guardian supervision.

4. Products & Personalization

We sell physical products, including made-to-order and personalized items.

Mockups and previews are for reference only.
Minor variations in color, size, or placement may occur.
Personalized products are final sale once production begins.

Global Notice:
Personalized items are non-refundable worldwide except where defective or incorrectly produced. This includes EU customers under Article 16(c) of Directive 2011/83/EU.

5. Order Processing & Cancellation

Orders are processed within 1–3 business days after payment confirmation.
Once production begins, orders cannot be modified or canceled.
Cancellation requests made within one hour may be reviewed but are not guaranteed.

6. Pricing, Payments & Taxes

Prices are shown in the selected currency.
Shipping costs are calculated at checkout.
Taxes may apply (VAT, sales tax, import duties).
Customers are responsible for customs duties and import fees.
Payments are securely processed via Shopify-approved gateways.

7. Shipping & Delivery

We ship worldwide where available.
Domestic delivery: 2–5 business days (estimated).
International delivery: 7–21 business days (estimated).
Delivery times are not guaranteed.

Risk of loss passes to the customer upon delivery.

8. Returns, Refunds & Exchanges

Returns for non-personalized items may be accepted within 7 days where applicable.
Personalized items are non-returnable unless defective.
Refunds are issued to the original payment method only.
Shipping fees are non-refundable unless error is ours.

9. Damaged or Incorrect Items

Report damaged, defective, or incorrect items within 48 hours of delivery. Photo or video evidence may be required.

10. Right of Withdrawal (Where Applicable)

EU customers: 14-day withdrawal applies only to non-personalized items.
US and other regions: governed by Refund Policy and local laws.

11. Privacy & Data Protection

We comply with GDPR, US privacy laws, and applicable international regulations.

Data collected: identity, contact, order, and communication data.
We do not sell personal data.
Full details are in our Privacy Policy.

12. Intellectual Property

All website content—including logos, text, images, and designs—is the exclusive property of HASNIVA. Unauthorized use is prohibited.

13. User Conduct

No unlawful use.
No false or misleading information.
No infringement of intellectual property.
No malicious code or system abuse.

14. Limitation of Liability

No liability for indirect or consequential damages.
No liability for delays beyond our control.
No liability for customer-provided errors.

15. Indemnification

You agree to indemnify HASNIVA against claims arising from misuse, policy violations, or legal breaches.

16. Governing Law

These Terms are governed by applicable consumer protection and commercial laws based on the customer’s location.

17. Changes to These Policies

We may update these Terms at any time. Continued use of the website constitutes acceptance of the updated policies.

18. Contact & Customer Support

Email: support@hasniva.com
Response Time: 24–48 business hours

Thank you for choosing HASNIVA. We appreciate your trust and support.